FAQ

FAQ – Pininfarina Segno USA

Welcome to the Frequently Asked Questions (FAQ) section of pininfarinasegno.us.
Here you will find all key details about orders, shipping, products, returns, and customer service for our U.S. customers.

🛒 Orders & Payments

How do I place an order on pininfarinasegno.us?
Select your item, add it to cart, and complete checkout with your billing and shipping details.

Which payment methods are accepted in the U.S.?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and other secure options.

Can I pay only in USD?
Yes, all prices on pininfarinasegno.us are shown and charged in U.S. dollars.

Are payments secure?
Yes, all transactions are encrypted with SSL and processed through certified gateways.

Can I receive an invoice?
Yes, you’ll receive your invoice/receipt by email after the purchase.

🚚 Shipping & Delivery

Where do products ship from?
About 40% of products are stocked and shipped directly from our U.S. warehouse. The remaining items ship from Italy.

How much does shipping cost?
Shipping costs are automatically calculated at checkout based on the shipping address and the product’s origin.

How long does delivery take within the U.S.?

  • From U.S. warehouse: 2–7 business days.

  • From Italy: approx. 7–15 business days.

Do you offer express shipping?
Yes, for eligible products and destinations. Options will appear at checkout.

Can I track my order?
Yes. You’ll receive a tracking number by email once your order is shipped.

Can I change my shipping address after purchase?
Only if your order has not yet been processed. Contact customer service immediately.

🖋️ Products & Authenticity

Are the products original Pininfarina Segno items?
Yes, all items are 100% authentic and part of the official Pininfarina Segno collections.

Do Pininfarina products come with a warranty?
Yes, each product is covered by a 2-year legal warranty.

Are Limited Editions available in the U.S.?
Yes, selected Limited Editions are available online.

Are the products Made in Italy?
Yes, most of the collection is designed and crafted in Italy.

Can I personalize a product in the U.S.?
Personalization services (such as engraving) are only available from Italy. If you want a customized product, please order through shop.pininfarina.it.

🔄 Returns & Refunds

Can I return a product purchased from pininfarinasegno.us?
Yes, returns are accepted within 14 days of delivery if unused and in original packaging.

How do I request a refund?
Contact Customer Service to receive return instructions. Refunds will be issued to your original payment method.

Are shipping costs refundable?
Shipping costs are refunded only in case of defective items or our error.

Can I return a personalized product?
No, customized items cannot be returned unless defective.

🎁 Gifts & Packaging

Is gift wrapping available?
Yes, elegant gift packaging with Pininfarina Segno branding is available.

Do items come in original packaging?
Yes, each product includes its official packaging.

Are products suitable as corporate gifts?
Yes, perfect for luxury business gifts and awards.

📞 Customer Support

How can I contact customer service?
Through the contact form on the website or via email at [insert support email].

How fast do you reply?
We aim to respond within 24 business hours.

Is support available in English?
Yes, customer service for U.S. clients is fully available in English.

🌍 International Orders

Can I order from outside the U.S. on pininfarinasegno.us?
This site is designed for U.S. customers. For international orders, please use shop.pininfarina.it.

Do I pay import duties or taxes?
U.S. orders ship domestically if stocked in our warehouse. Items shipped from Italy may be subject to import duties or customs depending on destination.

🎙️ Voice Search-Friendly Questions

How much is U.S. shipping on Pininfarina Segno?
It depends on your order and location. The exact cost is shown at checkout.

How long does delivery take in the United States?
2–7 business days from our U.S. warehouse, or 7–15 days if shipped from Italy.

Can I track my Pininfarina Segno order in the U.S.?
Yes, a tracking link will be emailed once your order is dispatched.

Can I personalize a Pininfarina pen from the U.S. site?
No, personalization is only handled in Italy. Please order at shop.pininfarina.it.

What is the warranty on Pininfarina Segno products in the U.S.?
All products include a 2-year legal warranty.